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Support
We provide several types of resources to help support our client. We provide on-line bug reporting, and on-line knowledgebase. You can also email or call technical support. If your company requires an upgraded level of support we can provide that as well. We have several different support plans to meet your companies needs.

If you have any questions about these plans, or would like to upgrade your support plan please contact your sales person or, send email to: sales@tierasoft.com

Tiera Software offers the following Technical Support plans. 

Basic Technical Support Plan

  • Submit questions/issues via email
  • access to our Technical Support portal. Our Technical Support portal is loaded with resources for you to report issues, interact with our support staff, search the knowledgebase and more and is based on our award winning eTechSupport product
  • Access to our patch library
  • 24-hour reply when you log issues, problems, and questions
  • FREE when you use a Tiera product.

Extended Technical Support Plan

  • Basic Technical Support Plan
  • Telephone support from 8AM - 8PM Monday through Friday
  • You also get 24/7 telephone support for severity one problems
  • Access to new product releases
  • Paid on a monthly or yearly basis
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