Defect Manager is a robust and complete bug tracking
system. Here is a short list of the many features
supported by Defect Manager.
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- Track issues (bugs, tasks, calls, questions, etc.) in your development
projects, internal systems, web site, and help desk.
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Supports distributed development organizations
with out sourced workers, telecommuters, etc.
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Web and Windows version give you flexible of deployment
options. Web version support popular browsers such as Internet Explorer and Mozilla Firefox
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Integrated Call Tracking to support your end user
community. You can even track billing
codes, Service License Agreements and licensed
products.
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Built in Technical Support portal for your clients and end
users
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Keeps a work log of user time spent on resolving issues.
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A complete audit trail of all activities related
to an issue are automatically recorded and maintained
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User access is secured by user profiles in conjunction
with operating system security
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Add an unlimted number of notes to every issue
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Defaults settings such as severity, status, etc.
can be set at a project/product level can be set
for an issue.
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- Supports Access, SQLServer and, Oracle databases
- Defect Manager's API's allow you to integrate
defect reporting into your own products, internal
systems and web sites
- Export issues to one of many external formats
such as Microsoft Excel and XML.
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- Supports an almost unlimited number of priorities,
severities, projects, users, etc.
- You can change any of the field names that
you like. For instance if you like issue instead
of defect, you can change it. Automatically
every sceen, report, message, etc. uses the
new name.
- Define your own custom fields. Specify field attributes
such as default values, field length, field type,
etc.
- Web user interface lets the user select the Font and Font size, assisting users with visual disabilities requiring Section 508 compliance
- The product architecture is compiled C++ and .net 2.0 code.
- Highly scalable. We have clients that have defined hundreds of projects with hundreds users in a single system.
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- Use one of any number of built in filters
- Create and save your own queries
- Complex boolean expressions are supported
- Full text search allows users to search issues for a specific text string
- Search for issues by keywords
- Search the knowledgebase
- Search for issues by company, company location
(or department) or contact
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- Use one of any number of built in report formats
- Specify the fields you want in the report
- Create and save your own reports
- Report pre-viewer lets you review the report before you print it
- Export, print or email the report
- Report Manager users XML and XSLT technologies.
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- User can be automatically notified by email/pager
when certain change are made to their issues
- User can be automatically notified by email/pager
when clients add notes to their issues
- Users (managers) can subscribe to be notified for updates to any specific issue. Track "hot issues".
when clients add notes to their issues
- Create your own alert email message templates. They can be plain text or HTML.
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- Track source code changes (and revision) for each issue
- Tight Integration with Microsoft Visual Source Safe
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- Reads emails sent to your emailboxes and
automatically enters the it into the system.
- Set issue defaults for assignee, status, severity, etc. for
each emailbox account.
- Matches the email sender to existing users in the system and automtically assigns it to them.
- Emails are sent back to the users that sent the email.
- Email attachments are added to the new issue as attachments.
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- Multi-user based
- Track your time by project
- Track your time by client
- Track your time by issue
- Track your time by user
- Powerful dashboards for Managers
- Manages In/Out times
- Optional Punch Clock mechanism
- Track billable and non-billable time
- Detail reports by user by project by client by issue
- Summary reports by week, 2weeks, bi-month, monthly and quaterely
- Export data in CSV to third party accounting packages such as Quickbooks, Great Plains, etc.
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- Out of the box technical support / customer services
portal. Easy integration with your existing web
site.
- Limit client visibility on a project by project basis portal. Easy integration with your existing web
- Allows users to report issues, review their existing
issues, add notes to issues, upload files and
screen shots related to the issues
- Automatically send form letters to you clients
when the issue is opened or closed. All form letters
are customizable.
- Built in searchable knowledgebase. Issues can
be published to the knowledgebase with a click
of a button
- The system is secure and protected by various
security strategies.
- Users can only see their issues and knowledgebase
entries for products or projects that you allow
them to see
- Create and maintain a searchable FAQ for each
of your products and projects with a click of
a button
- Your clients can export their issues to Excel and other formats.
- Your clients can also run reports and print their
issues.
- Users have a choice of many predefined filters and th eability to create their own ad-hoc queries.
- User can upload documents and URL as attachments
to any issue for you technical support staff to
review.
- With a few clicks, you can email hot fixes, product
support updates, system availability, etc. to
your user base.
- Export client information to other email management
tools.
- Create your own custom message templates for your
end user communications
- Forgot password support
- Register new users
- Click here to take a test drive
- Adds "sickiness" to your existing web site
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- Supports defect distribution metrics by user,
status, or project
- Supports defect trend metrics by project and releases/builds
- Metrics can be displayed in tabular form or in a graph
- Export all metrics to external applications such as Microsoft Excel
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- Add an unlimited number of attachments
to an issue
- Add an unlimited number of hyperlinks to
an issue
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- Chain similar issues to each other. When the root issue
is closed, all the chained will be closed automatically
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- Support for Microsoft Visual Source Safe
- Defect Manager Add-In for Visual Studio 6.0
- Defect Manager Add-In for Visual Basic 6.0
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- Capture all system test related information (such
as test name, test case, test actions failure
codes, etc.) associated with an issue
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