| Database support (Access, SQLServer, Oracle) |
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| Maximum number of users |
5 |
unlimited |
unlimited |
| Pricing |
FREE |
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| Highly scalable system. |
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| High performance system. (.net + C++) |
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| Issue classification (bugs, enhancments, etc.) |
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| System Customization ( statuses, priorities, etc.) |
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| System wide security levels |
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| User based security rules |
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| Unlimited Attachments |
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| Email alerts based on changes in issue data fields |
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| System generated filters |
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| User defined filters |
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| System generated reports |
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| User defined reports |
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| Export issues in CSV and XML formats |
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| Issue metrics (distribution & trend analysis) |
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| User defined fields (text, drop-down list, integer, long text) |
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| Issue history and activity log |
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| Issue work log and time tracking |
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| Issue notepad |
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| Send emails to users in the system attaching issue data |
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| User customizable user interface (font, font size, etc.) |
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| System wide customization |
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| Chain duplicate and dependent issues |
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| Bookmarks (keywords/tags) for each issue |
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| Source Code Control Management |
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| Micrsoft |
| Source Code Control Management |
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Visual Source Safe Integration
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| Subscribe to email alerts on a issue by issue basis for "hot" items |
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| Track test plans, test cases associated with each issue |
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| Lmit user access on a product by product basis. |
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| Multi-user based |
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| Track your time by project |
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| Track your time by client |
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| Track your time by issue |
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| Track your time by user |
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| Powerful dashboards for Managers |
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| Manages In/Out times |
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| Optional Punch Clock |
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| Track billable and non-billable time |
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| Detail reports by user by project by client by issue |
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| Summary reports by week, 2weeks, bi-month, monthly and quaterely |
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| Export data in CSV to third party accounting packages such as Quickbooks, Great Plains, etc. |
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| Maximum number of customers |
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| Customer only notepad for capturing you client only comments |
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| Track licensed products by client |
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| View Service Level Agreements by client |
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| Send emails to your clients and the system tracks them |
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| Windows |
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| Log new issues as bugs, questions, and calls |
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| Users can review support/developer comments and questions |
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| Users can add notes and answer questions with supporft/developers |
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| Several security levels |
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| Limit customer access on a project by project basis |
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| Customizable email auto-responders when issues are open and closed with direct link to the issue |
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| Built in searchable knowledgebase. Support can publish to the knowledgebase with a single click |
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| Users can build ad-hoc queries for their issues |
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| Users can build ad-hoc reports for their issues |
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| Issues can be exported in several formats |
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| Developers and support staff can be notifed instantly when issues are opened and updated |
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| Forgot password support built-in |
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| Register new users automatically |
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| Users can customize their environment |
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| Users can maintain their contact information |
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| Can be branded with your company logo |
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| Can be integrated with you existing web site |
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| Username and password management |
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